How to Gather Evidence for a Housing Disrepair Claim

If you're living with serious housing issues — like mould, leaks, broken heating, or unsafe electrics — reporting it to your landlord is just the first step. To make sure your complaint is taken seriously (and to protect yourself legally), you’ll need proper documentation. Solid evidence is also essential if your situation starts to affect your housing benefit eligibility or leads to a formal disrepair claim.

Here’s exactly how to gather the kind of proof that gets results.

1. Photographs and Videos

Start by taking clear photos of the affected areas. Include:

• Close-ups of the problem (e.g., damp spots, mould patches, damaged fittings)

• Wide-angle shots that show the location within the room

• Date-stamped images if possible

Videos are also powerful, especially if the problem involves leaking water, flickering electrics, or noise issues. Walk through the property and explain the issue as you record — this can be used later to build a timeline.

2. Keep a Log or Diary

Record the following:

• When the issue first started

• When you reported it to the landlord

• Any response (or lack of response)

• How it affects your daily life (e.g., can’t use certain rooms, heating fails in winter)

This written record builds a clear case and can demonstrate ongoing neglect — something especially important if your living conditions begin to affect your health, finances, or housing benefit eligibility.

3. Save All Communication

Always report issues in writing — text, email, or even recorded letters. Avoid relying on phone calls unless they’re followed up with a written summary.

Keep:

• Emails to and from your landlord

• Text messages

• Copies of repair requests or complaints

If your landlord fails to respond or repeatedly delays repairs, these messages could be crucial evidence of their inaction.

4. Get a Professional Inspection

If your landlord still refuses to act, a professional inspection may be needed. Environmental health officers or independent surveyors can assess the condition of your home and produce an official report — one that carries weight in both legal claims and benefit assessments.

5. Reach Out for Expert Help

Handling this process alone can be overwhelming, especially when your home is unsafe. That’s where Housing Repair Solutions steps in. They work with tenants living in council and housing association properties to resolve disrepair issues quickly, legally, and without fear of eviction or backlash.

Their team can help you collect evidence, prepare for inspections, and even manage legal claims — making sure your home gets the repairs it needs and that you’re protected throughout the process.

Final Tip

Good documentation turns your complaint into a case. Whether you’re trying to improve your living conditions or protect your housing benefit eligibility, taking the time to gather evidence is one of the most powerful steps you can take.